and michael slind's book talk, inc
via
the power of conversational leadership
In their new book, Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations, Groysberg and communication professional Michael Slind show how several global companies are adopting principles of face-to-face conversation, and why this approach positively affects a company's bottom line.
"In many ways the book is not about communication as much as it is about performance," Groysberg says. "In an economic environment where there is so much uncertainty, the senior management of a company might not know where the company should be going in three years. But your frontline customer-facing people might. Having communication that goes bottom-up is just as important as having communication that goes top-down."
and at the bottom - the excerpt from the book:
intimacy
interactivity
inclusion
intentionality
