- trust of followers - trust is all you have.. hard to build, easy to lose
- find authentic voice, authentic self - have to find life story and sense of purpose
- leaders have to have empathy - understand the people around them - human connection
- relentless desire to build capacity in those around them
- devotion to interest of others
- always explain why - identifies underlying values - creates a dynamic of accountability
- curiosity - understand you don't know everything
- more mindful - noticing new things
- (puts you in present - so you can take advantage of new opportunities)
- clarity or purpose
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