jennifer sertl

reading @JenniferSertl 's http://www.amazon.com/Strategy-Leadership-Soul-Resilience-Responsiveness/dp/0956263194 - spot on..

monika hardy ‏@monk51295

formality creates extra work and unnecessary constraints.. via@JenniferSertl

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26 Maymonika hardy ‏@monk51295

formality is one of efficiencies many enemies.. via @JenniferSertl

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26 Maymonika hardy ‏@monk51295

w/all the resources available today there is no excuse not to know your people. via @JenniferSertl -tech wants to help us get back to us

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26 Maymonika hardy ‏@monk51295

the key to dealing with diversity is curiosity. via @JenniferSertl

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26 Maymonika hardy ‏@monk51295

it's expensive to require people to follow rules for no intrinsic reason. via @JenniferSertl

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26 Maymonika hardy ‏@monk51295

stifling individuality is expensive p. 105 via @JenniferSertl

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26 Maymonika hardy ‏@monk51295

instead of responding to their change.. you need to be there in the midst of their change. p. 97 via @JenniferSertl

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26 Maymonika hardy ‏@monk51295

it's nice to get good news, but what you're really after is bad news and the opportunity to fix what is broken.. p. 96 via @JenniferSertl

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monika hardy ‏@monk51295

companies (perhaps ed) that fall in love w/making improvements may miss the opportunity for transformational change. via@JenniferSertl